Services Package

SERVICES PACKAGE

Multi-years services packages : A long-term view of maintenance budgets.

For a yearly price, you get an inclusive package of services and solutions with guaranteed and measurable results.

One-year or multi-years contract can be chosen either directly after product acceptance, or at the end of the initial warranty period.

Three main activities have been packaged together and can be enhanced and strengthened depending on the level of commitment that you expect from Thales.

Customer support

A dedicated 24/7 hotline for email and telephone enquiries and requests, offers guaranteed call-back times and detailed ticket tracking.

All our services packages include access to our Customer On Line, interactive web platform. Dedicated customer care managers are available to accurately coordinate your support operations.

Maintenance & Repairs

All our services packages include guaranteed turnaround times for repairs as well as systematic obsolescence tracking and information.

We can also schedule annual deliveries of consumables (eye cups, batteries…) and plan yearly on-site inspections and preventive maintenance visits.

In addition, while your equipment is being repaired, we can send you replacement products within a few days of receiving your incident report.

Advanced services

Thales’s expert trainers are available to make sure users always get the most out of their equipment, and to keep maintenance teams up to date on a regular basis.

It can also cover yearly software upgrades to incorporate new functionalities, ensure continued compliance with regulations and install corrective patches between software releases.

Cyber Protection

With the new Sophie 4 Family, cyber-secured by design, Thales has developed a dedicated service offer that help your to protect the full integrity of your equipment and data exchanges.

Cyber Protection

Cyber Protection Management multi-years service : A dedicated offer to protect Sophie 4 Family from cyber hackers.

Maintain the security posture of your thermal imagers, all along product life.

With emerging cyber threats and powerful hackers, Thales knows that exchanging sensitive datas can be a critical phase for the success of operations.

With this service offer, Thales is able to help you to protect your equipment from cyber hackers that may try to remotely take control of your equipment.

We aim at ensure you a full safety use of your thermal imagers from Sophie 4 Family, that include Sophie Ultima and Sophie Optima that are offering a cyber-secured conception, from hardware to software.

Thales Cyber Experts protect your Sophie 4 Family from cyber threats, by identifying new vulnerabilities, in order to alert of their appearance and to propose remediation solution according criticity.

OptroCare for equipment

Thales OptroCare for equipment is dedicated to equipment repairs at Thales facilities.

Cleaning of external surfaces, checking for operation, replacement of batteries and dessicant are operations managed by customers at first maintenance level.

In case of equipment breakdowns, customer returns the damaged equipment at Thales facilities. Contractual commitments ensure the reduction of repair times and increase fleet availability.

Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.

OptroCare for Maintenance Centre

Thales OptroCare for Maintenance Centre is dedicated to sub-assembly repairs at Thales facilities and to ensure customer’s means calibration in order to maximise their means availability.

In case of sub-assembly breakdowns, customer returns the damaged equipment at Thales facilities. Contractual commitments ensure the reduction of repair times and increase fleet availability.

Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.