Services Package

 

SERVICES PACKAGE

 

Multi-years services packages : A long-term view of maintenance budgets.

 

 

 

For a yearly price, you get an inclusive package of services and solutions with guaranteed and measurable results.

 

One-year or multi-years contract can be chosen either directly after product acceptance, or at the end of the initial warranty period.



Three main activities have been packaged together and can be enhanced and strengthened depending on the level of commitment that you expect from Thales.




Customer support


A dedicated 24/7 hotline for email and telephone enquiries and requests, offers guaranteed call-back times and detailed ticket tracking.

All our services packages include access to our Customer On Line, interactive web platform. Dedicated customer care managers are available to accurately coordinate your support operations.


 

 

 

 

Maintenance & Repairs


All our services packages include guaranteed turnaround times for repairs as well as systematic obsolescence tracking and information.


We can also schedule annual deliveries of consumables (eye cups, batteries…) and plan yearly on-site inspections and preventive maintenance visits.


In addition, while your equipment is being repaired, we can send you replacement products within a few days of receiving your incident report.

 

 

 

 

Advanced services


Thales’s expert trainers are available to make sure users always get the most out of their equipment, and to keep maintenance teams up to date on a regular basis.


It can also cover yearly software upgrades to incorporate new functionalities, ensure continued compliance with regulations and install corrective patches between software releases.



Cyber Protection


With the new Sophie 4 Family, cyber-secured by design, Thales has developed a dedicated service offer that help your to protect the full integrity of your equipment and data exchanges.

 



Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.

 

Options: Fleet Management, On-Site Repair, Predictive Maintenance, Permanent on-site technical assistance, Vendor Management Inventory.

 

 

 

Discover our other Services and Support Solutions

On demand Services

 Any request, at any time

Customer Online

A secured and interactive web platform dedicated to customer support.

 

Digital Services

Innovative services solution to support our customers worlwide.